At Cheshire Dance we love to hear what you think. Whether you have a suggestion, a compliment or even a complaint, we want to hear from you. We will always listen and where necessary, will always take appropriate action. Your voice is important to us and we encourage you to get in touch to share your views and comments.

Suggestions and Compliments

At Cheshire Dance, YOUR experience is our priority. Whether you’re dancing with us in a community class, have joined us for an event, are working or partnering with us or simply have something to say about the services we offer, we want your feedback.

Our doors are always open and we welcome you to stop by, or contact us by email, phone (01606 861 770) or by messaging us via social media. Your comments help us to know we are doing things right and your suggestions help us to improve.

Complaints

We know that sometimes we might not get things right but it’s important for us to know so we can work on giving everyone that engages with us the best possible experience . Please rest assured that any complaints will not affect the level of service you receive from Cheshire Dance and its team – and all complaints are treated seriously.

How to Make a Complaint

To raise a concern, please contact us either in person, by calling the office or in writing.  Contact details for individual staff members can be found on this page, or you are welcome to approach us by emailing hello@cheshiredance.org. Your complaint will be directed to the person that will be best placed to assist you.

To help us understand the nature of your complaint, please let us know:

• What happened
• When it happened (dates and times)
• The staff member you dealt with
• What you would like us to do to put it right

For complaints sent in writing, we will acknowledge receipt within 3 working days. Within 10 working days, you will receive a full reply including how we plan to deal with the complaint.

Whilst we look into your concern, we will keep you updated and will work quickly with you to find a resolution.

If you still unhappy with the outcome, you can request that your complaint is refer to the Director of Cheshire Dance, Adam Holloway or the Board of Cheshire Dance. At this stage you may be asked to attend a meeting; a written record of the meeting will be documented and a formal reply to your complaint will be issued in writing.

In the exceptional circumstance that you are still unhappy with the response of the Director and/or Board of Cheshire Dance, you can escalate your concern to the Charity Commission.

Please note, the data you provide in your complaint to Cheshire Dance will be stored in line with our Privacy Policy.

Charity Commission

The Charity Commission regulates registered charities in England and Wales. It makes sure that charities are accountable, well-run and meet their legal obligations. The Charity Commission is able to intervene in matters where there is serious risk of significant harm to, or abuse of, charities, their beneficiaries or assets. For more information, please click here.

Equity and Diversity  Commitment

Cheshire Dance celebrates and values the diversity of individuals and equality underpins all of our work. Cheshire Dance’s Equity and Diversity Policy provides many rights for staff, artists, participants, audiences, partners, suppliers and other stakeholders:-

• The right to be treated fairly at all times with respect and consideration in observing their religious and cultural traditions, as well as religious and cultural practices.
• The right to participate in the activities of Cheshire Dance and achieve their full potential.
• The right to receive full support from Cheshire Dance should they need to raise any concerns or challenge any unacceptable behaviour.
• The right to challenge and remove any unfair barriers that hamper progress.
• The right to be valued and respected as an individual.

For more information, please download our Equity and Diversity Policy or get in touch with us here.

Employment Commitment

Cheshire Dance is committed to operating a fair, open and transparent recruitment, selection and employment process. We aim to provide a fair, supportive and discriminatory-free environment. We value all staff and freelancers for who they are and the contribution they make.

Cheshire Dance is fully committed to the development of positive policies and procedures to eliminate discrimination and actively promote equality of opportunity for all our staff, freelancers and Board Members. Any allegation of harassment, discrimination or bullying is treated very seriously and, if proven, may result in disciplinary action being taken against the perpetrator.

Bullying and harassment is behaviour that makes someone feel intimidated or offended. Harassment is unlawful under the Equality Act 2010.

Cheshire Dance operates a zero-tolerance policy for harassment, discrimination or bullying of any kind.

For more information, please download our Employment Policy or get in touch with us here.

Cheshire Dance encourages employees and others who have serious concerns about any aspect of Cheshire Dance’s work to come forward and voice their concerns.

Contact Information

Cheshire Dance, First Floor Winsford Library, High Street, Winsford, CW7 2AS.

Tel: 01606 861 770

Email: hello@cheshiredance.org